Lena
All the crisis expertise, in one counterpart.
Doctrine authors know their framework. Consultants two or three. Practitioners one sector. Lena covers the lot — and this file presents her document corpus, what she does, what she learns, how she is specialised, whom she directs, how she works and what she costs.
What sources does Lena draw on?
A corpus of international crisis management, fed by open sources both public and private and regularly updated — the practices of the countries that set the reference, and the doctrines that cross borders.
- French national framework
- Business continuity
- Cyber crisis
- Crisis communication
- Standards and frameworks
- International
- US doctrine
- UK doctrine
- Canadian doctrine
- Swiss doctrine
- OECD and European Union
- Nuclear industry
- Health, social, humanitarian
- Governance and after-action reviews
- Agriculture and food
- Methodology and research
- Exercises and simulation
- Cyber compliance
- CSIRT and SOC
- Natural hazards and climate
- Public warning
- Victims and psychosocial care
- Security and terrorism
- Hybrid warfare and resilience
- Evacuation and shelter
- Risk analysis
- Energy and utilities
- Funding and compensation
- Health crisis actors
- Transport
- Recovery and reconstruction
- International cooperation
- Mass gatherings
- Legal
- Media and disinformation
- Lessons from major crises
- Industrial cyber (OT)
- Migration crises
One last shelf is yours alone: your documents — org charts, role sheets, plans, procedures. It is the one she opens first.
What works elsewhere, she knows
Each country has its own crisis culture: what one entrusts to a state representative, another entrusts to a mayor or to an operator. Lena learned those ways of working where they are written — and can say which one transposes to your place.
What does Lena actually do?
Five things an expert of that breadth does remarkably well — and, for each, where it happens in the platform.
Translate between doctrines
Map the concepts of one framework onto another, spot that a local guide recycles a foreign method, arbitrate the differences. She has learned from several reference countries, and each crisis culture has its own logic: what is obvious in one surprises in another.
The organisation portrait, which declares your regime and your frameworks.
Build and audit a set-up
Assess an organisation's maturity against several frameworks at once; build business continuity, a crisis unit, a communication plan or an exercise programme with the templates and roles that fit.
The maturity assessment, team templates, crisis unit presets.
Run the preparation
Exercise scenarios, injects, player briefings, scoring grids, ready-made schedules — the operational corpus is there, and that shelf is already in service.
The 19 deliverables, the creation studio, the schedule.
Copilot in real time
ComingPhase checklists, the classic decision traps, and above all: what past crises have taught.
The Simulation and Crisis management modules.
Cross prescription and reality
Say “the framework prescribes X, but the experience of comparable crises shows X broke here, for these reasons”.
The structured after-action review and recommendation tracking.
How is Lena specialised to a sector?
Every organisation has its own Lena. Yours draws first on your sector's shelves — nuclear starts with the nuclear industry and technological hazards, the hospital with health and health crisis actors, the transport operator with transport and evacuation.
Then your organisation gives her its documents, and her sheet belongs to you: her name, her knowledge domains, her conduct. She starts with the theory; she contextualises to you.
Three specialisations, to make it concrete
- Nuclear — nuclear industry, technological hazards, public warning, evacuation, international cooperation.
- Health — health and humanitarian, health crisis actors, victims and psychosocial care, business continuity.
- Transport — transport, evacuation and shelter, security, mass gatherings.
What does Lena remember between exercises?
She starts with the theory, identical for every organisation. Then she learns yours: every shared document enters her workspace; every exercise, every framing decision noted, every exchange feeds a memory that strengthens with use and keeps everything.
The more your teams work with her, the better she knows your roles, procedures, constraints and past decisions.
What she learns at your place stays at your place.
A memory per organisation, by construction: one agent per tenant, and every memory stays inside its organisation. The platform sets the generic — her conduct, her theoretical knowledge, her memory parameters. What she learns at your place serves you alone.
I start with the theory. You tell me your sector, and I read those shelves first. Then I learn your organisation — every document, every exercise, every decision. And what I learn at your place stays at your place.
Lena
What team does Lena direct?
The characters who hold the posts of the exercise. One sheet each — knowledge, memory of their own, a state: stress, fatigue, what they forget and what they confuse. Villanelle, on exercise control, assigns the roles, writes the trajectories and keeps the roster current.
- HélèneCrisis director
- ThomasDeputy director
- MarcCrisis coordinator
- SophieCrisis secretary
- DamienPlanner
- BéatriceStrategic adviser
- KarimCISO
- JulienInfrastructure lead
- LéaForensics
- PascalBusiness lead
- AntoineLegal counsel, DPO
- SylvieFinance lead
- ClaireHead of HR
- NadiaHead of communications
- CamilleInternal communications
- OlivierPress relations
- YasmineMedia monitoring
- InèsCustomer relations
- GérardLogistics
- RachidOn-call and reinforcements
- VincentLiaison officer
- ÉlodiePsychological support
- FatimaVictims and families
- BrunoAfter-action review lead
Twenty-four roles ready to be assigned, each with its knowledge, its memory and its state — and Villanelle, on exercise control, to write others: the journalist, the authority, the opposing counsel. Live play arrives with the Simulation module.
This is what the pricing sells in character bands; Lena herself comes with every licence. See pricing
How does Lena work?
- 01She proposes, you confirm. Everything she produces stays editable, and the exercise stays in your team's hands.
- 02She cites what she relies on — your documents, her document corpus — and says so when she answers from her own knowledge.
- 03She acts on the platform through a catalogue of tools split by module and by right; every action stays within what her profile allows, and every call is logged.
- 04Her name is yours: each organisation picks its assistant's.